Eleveo takes customer experience to a new level by tightly integrating surveys for NPS, CSat and others directly into our Conversations Explorer product combining customer interactions, quality reviews, speech analytics, and Voice of the Customer surveys into a single view.
Voice of the Customer Features:
- Call, Text, Email Post Interaction Surveys
- NPS, CSat & configurable survey formats
- Survey rules engine to control when surveys are triggered
- Automatic combining of survey results and interactions into “conversations”
- Speech Analytics tags and icons for “angry or happy” customers
- Agent surveys for Voice of the Employee
Why Choose Eleveo?
- Gartner Magic Quadrant WEM Vendor for the previous 8 years
- Global 24/7 support
- 20+ years’ experience serving contact centers
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