Elevēo Partner Spotlight: ANM

Founded in 1994 and headquartered in Albuquerque, New Mexico, ANM has grown into a leading IT consultancy with a presence across 20 U.S. states and Mexico. A valued Elevēo partner since 2016, ANM continues to expand its footprint through a combination of organic growth and strategic motions.

We caught up with Adam Stoddard, Solutions Architect at ANM, who plays a key role in the company’s contact center and collaboration practice.

“When we engage an organization around their contact center needs, our engineers and consultants focus just as much on understanding business objectives as we do on the workforce optimization technology - Elevēo - itself,” Adam explains. “We work hand-in-hand with Elevēo’s sales and technical teams throughout every phase—from pre-sales and configuration to deployment, training, consultancy and beyond. And once the deployment is complete, ANM’s priority shifts to long-term support and service.”

The numbers back up Adam’s assertion about ANM’s dedication to the long term. ANM boasts a 98.6% customer satisfaction score, a reflection of their deep commitment to service—a value that closely aligns with Elevēo’s own legacy of customer excellence, underscored by a 90+ Net Promoter Score for over a decade.

That shared culture has helped forge a powerful partnership. “It’s a testament to the strong alignment between our teams—and the growing demand for flexible, easy-to-use contact center solutions—that we’ve tripled our business with Elevēo in the past year,” says Adam.

Over the last decade, ANM and Elevēo have together served the growing needs of organizations in the Healthcare, Banking and Finance, Utilities, Gaming, Law Enforcement, Non-Profit, State/Local Government and Education markets to solve common challenges with solutions as flexible and unique as each of these organizations. The breadth of our partnership continues to grow, with nearly 300% year over year growth realized last year alone.

Together, Elevēo and ANM have supported a vast array of deployments, from small teams to enterprise-scale implementations. Elevēo’s fully integrated WFO/WEM suite—designed with simplicity and real-world usability in mind—aligns perfectly with ANM’s consultative approach. Clients benefit from solutions that don’t require a full-time analyst to operate, yet deliver powerful insights and tangible business value.

“Our work with Elevēo is a natural fit,” says Adam. “They listen, they adapt, and they work with us—not just as a vendor, but as a true partner.”